1. Scope of Warranty

Kryvax.xyz offers a limited warranty on all climbing accessories purchased directly from our website (www.kryvax.xyz). This warranty covers defects in materials and craftsmanship under normal use and handling. If you experience any issues with your purchase that meet these criteria, we are here to help!

2. Warranty Duration

Our warranty lasts for one year from the date of purchase, unless otherwise stated for specific products. The warranty period is the same regardless of usage, and applies to the original purchaser only. Proof of purchase is required for warranty claims.

3. What is Covered

This warranty covers defects in materials or workmanship that affect the product’s performance and functionality. This may include issues such as:

  • Frayed or broken straps (for harnesses, ropes, etc.)
  • Faulty stitching or seams
  • Malfunctioning buckles, clips, or hardware
  • Material defects or failure in climbing gear under normal use

4. What is Not Covered

The warranty does not cover:

  • Damage caused by misuse, neglect, abuse, or improper care (e.g., exposure to excessive heat, chemicals, or saltwater).
  • Wear and tear from regular use (e.g., frayed rope from extensive use, worn-down shoes).
  • Accidental damage, such as dropping or hitting objects with the equipment.
  • Cosmetic damage that does not affect the function of the product (e.g., scratches, dents, discoloration).
  • Products purchased from unauthorized third-party sellers or resellers.

5. Warranty Claim Process

If you believe your product has a defect covered under this warranty, please follow these steps:

  1. Contact Us: Reach out to our Customer Support team at admin@kryvax.xyz with a detailed description of the issue.
  2. Proof of Purchase: Include a copy of your original receipt or order confirmation to verify the warranty claim.
  3. Product Inspection: Our team will assess the issue and may request photos or videos of the defective product.
  4. Return Authorization: If necessary, we will provide instructions on how to return the defective product for inspection.

Once your claim is reviewed and approved, we will either repair or replace the product at no additional cost to you.

6. Replacement or Repair

  • Repair: If the item can be repaired, we will arrange for the repair to be made.
  • Replacement: If the product is deemed unrepairable, we will offer a replacement of the same or equivalent item.
  • Refund: In rare cases where a repair or replacement is not possible, a full or partial refund may be issued.

7. Shipping Costs

The customer is responsible for shipping costs to return the defective product to us, unless the warranty claim is approved. We will cover the cost of shipping the replacement product back to you.

8. Limitations of Liability

Kryvax.xyz is not liable for any indirect, incidental, or consequential damages that may arise from the use of our products. Our liability is limited to the repair, replacement, or refund of the defective product as outlined above.

9. Changes to Warranty Policy

We reserve the right to modify or update our warranty policy at any time without prior notice. Any changes will apply to purchases made after the updated policy is published.

10. Contact Information

For warranty claims or inquiries, please contact us: